{"id":672,"date":"2021-10-24T21:35:08","date_gmt":"2021-10-24T21:35:08","guid":{"rendered":"https:\/\/switchcloud.co.za\/?page_id=672"},"modified":"2021-12-10T18:19:12","modified_gmt":"2021-12-10T16:19:12","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/switchcloud.co.za\/support-ticket","title":{"rendered":"Support Ticket"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"672\" class=\"elementor elementor-672\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1504c9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1504c9d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfe97cc\" data-id=\"bfe97cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71d6ee2 elementor-widget elementor-widget-minervakb-search\" data-id=\"71d6ee2\" data-element_type=\"widget\" data-widget_type=\"minervakb-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"kb-header\" style=\"background-color: ;\">\t\t\t\n\t\t\t\n\t\t\t<div class=\"kb-search\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"kb-search__title\" style=\"font-size: ;color: ;\">\n\t\t\t\t\tNeed some help?\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<form class=\"kb-search__form\" action=\"https:\/\/switchcloud.co.za\" method=\"get\" autocomplete=\"off\" novalidate>\n\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"kb-search__input-wrap mkb-search-theme__minerva\"\n\t\t\t\t\t     style=\"\">\n\t\t\t\t\t\t<input type=\"hidden\" name=\"source\" value=\"kb\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input class=\"kb-search__input\"\n\t\t\t\t\t\t       name=\"s\"\n\t\t\t\t\t\t       placeholder=\"ex.: Installation\"\n\t\t\t\t\t\t       type=\"text\"\n\t\t\t\t\t\t       data-show-results-topic=\"1\"\n\t\t\t\t\t\t       data-topic-label=\"Topic\"\n\t\t\t\t\t\t       data-custom-topic-colors=\"\"\n\t\t\t\t\t\t       data-autofocus=\"1\"\n\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t<span class=\"kb-search__results-summary\">\n\t\t\t\t\t\t\t<i class=\"kb-search-request-indicator fa fa-circle-o-notch fa-spin fa-fw\"><\/i>\n\t\t\t\t\t\t\t<span class=\"kb-summary-text-holder\"><\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"kb-search__icon-holder\">\n\t\t\t\t\t\t\t\t<i class=\"kb-search__icon fas fa-search\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"kb-search__clear\" title=\"Clear search\">\n\t\t\t\t\t\t\t<i class=\"kb-search__clear-icon far fa-times-circle\"><\/i>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"kb-search__results kb-search__results--with-topics\"><\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"kb-search__tip\" style=\"\">\n\t\t\t\t\t\t\tTip: Use arrows to navigate results, ESC to focus search input\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/form>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f741b8 elementor-widget elementor-widget-wp-widget-kb_create_ticket_link_widget\" data-id=\"0f741b8\" data-element_type=\"widget\" data-widget_type=\"wp-widget-kb_create_ticket_link_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <p>Still have questions? Feel free to open a support ticket!<\/p>\n        <div>\n            <a class=\"mkb-button\" href=\"https:\/\/switchcloud.co.za\/support-ticket-2?referrer_type=&amp;referrer_meta=\">Create a ticket<\/a>\n        <\/div>\n\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fe65a4a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe65a4a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f19f636\" data-id=\"f19f636\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65b59ad elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"65b59ad\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.21.0 - 24-04-2024 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.e-font-icon-svg{height:1em}.elementor-select-wrapper .select-caret-down-wrapper{position:absolute;top:50%;transform:translateY(-50%);inset-inline-end:10px;pointer-events:none;font-size:11px}.elementor-select-wrapper .select-caret-down-wrapper svg{display:unset;width:1em;aspect-ratio:unset;fill:currentColor}.elementor-select-wrapper .select-caret-down-wrapper i{font-size:19px;line-height:2}.elementor-select-wrapper.remove-before:before{content:\"\"!important}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" name=\"Support Ticket Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"672\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"65b59ad\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"switchcloud.co.za\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_c2d14a5 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c2d14a5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tChoose Department\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_c2d14a5]\" id=\"form-field-field_c2d14a5\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Sales\">Sales<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Billing\">Billing<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hosting Support\">Hosting Support<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SSL Support\">SSL Support<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_5dedd79 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5dedd79\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPriority\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_5dedd79]\" id=\"form-field-field_5dedd79\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"High\">High<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Medium\">Medium<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Low\">Low<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_cabb329 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cabb329\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRelated Service\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_cabb329]\" id=\"form-field-field_cabb329\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_4e806db elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4e806db\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload Screenshot\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_4e806db][]\" id=\"form-field-field_4e806db\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need some help? Tip: Use arrows to navigate results, ESC to focus search input Local Business Toolkit Everything a local business needs to succeed online. Use these e-commerce and online communication tools to sell online and stay&hellip; &#82;695.00 \/ month Local Business Toolkit Pro Everything a local business needs to succeed online. 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